Refund policy

Refunds & Returns

Refund policy
No Refunds, All Sales Are Final

Last updated: 12.22.24

Thank you for choosing Rare Soulz. We appreciate your business and trust in our products.

      •     All purchases made through our website are final, and we do not offer refunds or exchanges.

Contact Information:

      •     For any inquiries or concerns regarding your order, please contact us at:
      •     Email: contact@raresoulz.com
      •     Phone: (888)-902-4512

      •     Instagram: rare.soulz
      •     24/7 Live Chat: raresoulz.com

Policy Changes:

      •     We reserve the right to modify or update this policy at any time. Changes will be effective immediately upon posting on our website.

Make sure to replace placeholders with your company’s specific contact information and review the policy to ensure it accurately reflects your stance on refunds.

All final sales are considered final purchased on our site raresoulz.com. Rare Soulz does not accept returns or refunds on purchased items. If you are unhappy with the quality of the product that was received, please reach out to us and we may be able to come to a conclusion.

To negotiate a return, you can contact us at contact@raresoulz.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@raresoulz.com.

Damages and issues
Please inspect your order upon reception and contact us immediately via email if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.