Shipping policy

 

Rare Soulz Clothing Line Pre-Order/Collection/Product Shipping Policy

Effective Date: [12/3/2024]

Thank you for choosing Rare Soulz and participating in our pre-order/collection/product program. All drops/collections will be clearly communicated via email, text and our Instagram @rare.soulz. This Shipping Policy outlines the terms and conditions related to the shipping of pre-ordered items from Rare Soulz Clothing Line. By placing a pre-order with us, you agree to the terms outlined below.

1. Pre-Order Period:

  • Pre-order periods will be clearly communicated on our website and other marketing channels such as Instagram and Tiktok.
  • During this period, customers can place orders for upcoming Rare Soulz products before they are officially released to the public.

2. Estimated Shipping Dates:

  • The estimated shipping date for each pre-ordered item will be provided on our website and during the checkout process as well as updates sent via email.
  • Please note that these dates are approximate and may be subject to change due to unforeseen circumstances.

3. Shipping Method:

  • We will use standard shipping methods for pre-ordered items unless specified otherwise.
  • Customers can choose expedited shipping options during the checkout process if available.

4. Shipping Notification:

  • Customers will receive a shipping confirmation email once their pre-ordered items are dispatched.
  • This email will include a tracking number, allowing customers to monitor the progress of their shipment.
  • You can refer to our website raresoulz.com at any given time to track your order.

5. Multiple Items in One Order:

  • If a customer places an order that includes both pre-ordered items and items that are currently in stock, the entire order will be shipped together once all items are available.
  • If customers prefer separate shipments, they are encouraged to place separate orders.

6. Address Changes:

  • It is the responsibility of the customer to ensure that the shipping address provided during the pre-order checkout is accurate.
  • Address changes can be made before the shipping confirmation is sent by contacting our customer support on our site or emailing us contact@raresoulz.com.

7. Cancellations and Refunds:

  • No cancellations or refunds permitted.

8. Delays and Changes:

  • Rare Soulz reserves the right to make changes to the shipping dates and methods as needed.
  • In the event of unforeseen circumstances, such as production delays or other issues, we will communicate any changes promptly.

9. Customer Support:

  • For any questions or concerns regarding pre-orders, shipping, or any other inquiries, please contact our customer support team at contact@raresoulz.com.

Rare Soulz appreciates your support and patience as we work to deliver high-quality and unique products to our valued customers. Thank you for being a part of the Rare Soulz community!